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How vipmatka Handles Your Personal Data

At vipmatka, we take the privacy of every account holder seriously — this page sets out exactly what data we collect, why we collect it, and how you…

Clear data collection policyYour right to access and delete dataSecure storage on vipmatka.coIndia-specific privacy practicesContact us to update your details
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vipmatka How vipmatka Handles Your Personal Data
REACH OUR PRIVACY TEAM

Contact Us About Your Privacy Rights

If you have a question about how we use your data, want to correct inaccurate information or need to request deletion of your account data, our privacy support team is available to…

Email Support Send your data access or deletion request to our privacy address at [email protected]. Include your registered mobile number so we can locate your account quickly and process your request without unnecessary delays.
Live Chat Open the chat window on vipmatka.co to speak directly with a privacy support agent. Live chat is available during standard hours and is the quickest way to ask a straightforward question about your personal data.
Written Request For formal data subject requests — such as a complete data export or a permanent account deletion — submit a written request through our account portal. We will confirm receipt and provide a timeline within one business day.
HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

Understanding how vipmatka manages data end-to-end gives you the confidence to know exactly what you are agreeing to when you open an account.

Data We Collect

We collect your name, email address, mobile number and payment references when you register and transact. We do not collect more than is necessary to operate your account and process payments via UPI, Paytm or PhonePe accurately.

Cookie Usage

Cookies on vipmatka.co are used to keep your session active, remember your lobby preferences and measure how pages perform. You can adjust cookie settings in your browser at any time without losing access to your account.

Account Security

Your account credentials are stored using industry-standard encryption. We never store raw passwords, and any login from an unrecognised device triggers an additional verification step to confirm it is really you accessing the account.

Data Retention

We retain your account data for as long as your account remains active and for a period thereafter as required by applicable Indian regulations. Once the retention period expires, your data is permanently deleted from our systems.

Third-Party Sharing

We share data with payment processors such as the UPI network and Paytm only to the extent required to complete your transactions. No personal data is sold to advertisers or unrelated third parties under any circumstances.

Your Rights and Requests

You have the right to access, correct or request deletion of your personal data held by vipmatka. Submit a request via email or live chat and we will complete it within the timeframe required under applicable Indian law.

Frequently Asked Questions About Our Privacy Policy

We have put together answers to the questions account holders ask us most often about data collection, storage, cookies and how to exercise their rights under our privacy policy. If you do not find your answer here, contact our privacy team directly through the channels listed above.

We collect your name, mobile number, email address and, where relevant, a government-issued identity reference for verification. Payment details such as UPI IDs and Paytm wallet references are also recorded solely for processing and reconciliation purposes.

We retain account data for the period required by applicable Indian law after account closure. Once that period ends, your records are permanently and irreversibly deleted from all vipmatka systems. You can ask us for the exact timeline by contacting our privacy team.

Yes. Submit a data access request to [email protected] with your registered mobile number. We will compile and send you a complete export of your personal data within the timeframe required under applicable Indian privacy regulations.

We do not sell personal data to advertisers. Data is shared only with payment processors — such as the UPI network, Paytm or PhonePe — strictly to complete your transactions. No other third-party sharing takes place without your explicit consent.

Cookies maintain your active session, store lobby preferences and help us understand page performance. You can disable or restrict cookies through your browser settings at any time. Some account functions may behave differently if session cookies are blocked.

You can update most account details directly from your profile page after logging in. For fields you cannot edit yourself — such as your registered name — contact our live chat or email us at [email protected] and we will correct the record promptly.

We will deactivate your account immediately and begin the deletion process. Data required for legal or regulatory compliance under Indian law is held for the mandated retention period and then erased. We will confirm each step of the deletion by email.

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